Please write (by
letter or email) to the Directors with the details of your complaint setting
out clearly the reasons for your grievance(s) together with dates, names of any
staff members you dealt with and enclosing/attaching any supporting evidence.
Forest Lane, Alne, York, YO61 1TT
The Directors are
required to acknowledge your complaint in writing (letter or email) within 3
working days of receiving it.
The Directors will
review your complaint and provide you with a formal written outcome of their
investigation within 15 working days of receiving the complaint.
Should you still be dissatisfied then
you may refer the complaint to the Ombudsman whose details are below. Please
note that you must refer your complaint to the Ombudsman within 12 months of
receiving our Final View for the Ombudsman to consider it.