Complaints Procedure

Please write (by letter or email) to the Directors with the details of your complaint setting out clearly the reasons for your grievance(s) together with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.


Address: Woodlands, Forest Lane, Alne, York, YO61 1TT

The Directors are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.

The Directors will review your complaint and provide you with a formal written outcome of their investigation within 15 working days of receiving the complaint.

Should you still be dissatisfied then you may refer the complaint to the Ombudsman whose details are below. Please note that you must refer your complaint to the Ombudsman within 12 months of receiving our Final View for the Ombudsman to consider it.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP